Composition of the pieces ? We work with 18k gold bath, white rhodium and silver pieces. What care should I take with my pieces? Avoid contact with sea water or swimming pool. Try not to pass creams, perfumes or other chemicals before placing the piece on the body. Moisture and excessive sweating can also end up compromising the durability of your part, please do not forget that sometimes the pH of the skin can intensify changes in the color of the piece. After-use care is also important: clean the part with a dry flannel before storing, so you remove any residue that may have settled on it throughout the day. Try to have individual packaging for each semi-jewelry, this prevents friction between them, ensuring that they remain always new!

How can I pay for my order? Bank Transfer or Paypal. Orders become effective after payment, will only be processed and sent by TÊNUE. To the User / Consumer after the payment has been made. The User / Consumer acknowledges and accepts that the processing of payments through online platforms carries security risks. The choice and choice to use any means of payment are the sole and exclusive responsibility of the User / Consumer, who may not impute to TÊNUE . any damage or damage resulting from the use of such means of payment, unless it is demonstrated that such damage or damage was wrongfully caused by any act or omission of TÊNUE.

WARRANTY What covers the warranty: Parts with any manufacturing defect. Pieces in which there was total or partial detachment of the color bath. The warranty does not cover defects caused by misuse or accidents.

WARRANTY POLICY. The warranty certificate and the purchase invoice are absolutely necessary for the exercise of the rights arising from the warranty. The warranty is within one (1) year from the date of purchase. If a manufacturing defect is confirmed, the part will be replaced or replaced and will then be sent back to the Customer at your address at no additional cost. Once the manufacturing defect has been proven, you can repair the product or replace it with another one. If it cannot be replaced by another equal within 30 days, the customer will receive a credit coupon in the value of the part.

RETURN POLICY. Within the scope of its Customer Satisfaction Policy, and in the applicable legal terms, TÊNUE allows the exchange or return of products, up to a maximum period of 15 (fifteen) days after the date of receipt of the order. All items must be in perfect condition, with the original packaging, warranty certificate and indication of the order number. Otherwise, TÊNUE reserves the right not to accept the return in question. NOTE: Custom items cannot be exchanged or returned.

CANCELLATION OF ORDERS. Any purchase made on our website may be cancelled by the CUSTOMER while the order is online and not shipped. If the product has already left our plant, after receiving the product at the registered address the CUSTOMER must resort to Exchange Or RETURN Policies.

Faq. How valid is my order? The fulfillment of the order does not guarantee the reservation of the part/s. Until payment confirmation the parts are still available to others, so they can exhaust. If I pay for an order whose item is sold out, what happens to my order? In the event of product unavailability, TÊNUE undertakes to inform the user and to reimburse him in the amount paid within about 7 (seven) days of confirmation of such unavailability. How are they packed with my piece(s)? Your items will be individually packed in their official teune brand cases. Why does my piece seem to be different from the photograph presented in TÊNUE? The photos of the products presented on our page are as similar as possible to the article itself.

TERMS AND CONDITIONS. CUSTOMER REGISTRATION AND PLACING OF ORDERS

The User / Client is solely responsible for the integrity, veracity and complete completion of the user registration form, as well as the orders it may place. The User /Client is responsible for always keeping up-to-date the data relating to his/her user registration, including the information relating to his/her address.

APPLICABLE LAWS, CONFLICT RESOLUTION AND COMPETENT FORUM. These conditions are required by Portuguese law and the parties agree to submit to the jurisdiction of the Portuguese Courts, or, alternatively, in case of dispute arising from the claim of a product purchased exclusively through the website, the Client may submit his complaint on the Online Dispute Resolution Platform.

DATA PROCESSING. All personal information relating to employees, customers or visitors using the TÊNUE CONCEPT website will be processed in accordance with the Personal Data Protection Act of October 26, 1998 (Law No. 67/98). The personal information collected includes the name, email address, telephone number and/or mobile phone number, tax address and/or address of the recipient, date of birth, taxpayer number, among others. The collection of your data will be for informational purposes, for billing, shipment of orders and for commercial purposes through E-mail Marketing campaigns. By using our website we assume that you have read and accepted this Privacy Agreement. The Privacy Policy may change, and we will notify you in advance, however we recommend your consultation regularly so that you are well informed. All personal information collected will be used to help make the experience on our website more appropriate and enjoyable for our visitors

COOKIE POLICY. Cookies are small text files with relevant information that your access device (computer, mobile phone/smartphone or tablet) uploads, through the browser (internet browser, such as Internet Explorer, Google Chrome, Firefox, etc...), when you visit a website. Placing cookies will not only help your website recognize your device the next time you visit it, but it will also be essential to provide a good browsing experience. The cookies used by TÊNUE do not collect personal information to identify the user. They only store generic information, such as the form or place/country of access of users and how they use the sites, among others. Cookies retain only information related to your preferences and your browsing. You may, at any time and through your browser, decide to be notified of the receipt of cookies, as well as block their entry into your system. It should be noted, however, that the refusal to use cookies on the site may result in the impossibility of access to some areas and not allow the entire browsing experience. In general, cookies are used to improve the user's browsing experience, increasing the speed, efficiency of response and eliminate the need to repeatedly enter the same information. All browsers allow the user to accept, refuse or delete cookies, including by selecting the appropriate settings in their browser.

Daily quotation of gold, silver, platinum and palladium in accordance with paragraph 1 (a) and paragraph 2 of the preceding article. More information at: https://www.kitco.com/market/euro_charts.html and http://www.lbma.org.uk/precious-metal-prices